Real‑time Automation
- Resolve common tickets under 10s
- Smart escalation with full context to agents
Enterprise AI Chatbots that Cut Support Costs and Lift CSAT
NeonIQ automates tier‑1/2 support, resolves issues in seconds, and integrates natively with your stack. SOC 2 Type II, SSO, analytics, and human‑in‑the‑loop — built for product managers and support leaders.
SOC 2 Type II
SSO & SCIM
EU/US Data Residency
0%
Avg. ticket deflection
$0m
Support cost saved (12 mo)
0 pts
CSAT uplift
API Quick‑start
python # pip install neoniqfrom neoniq import Clientclient = Client(api_key="NEONIQ_API_KEY")reply = client.chat.respond( user_id="cust_7843", message="Reset my 2FA", context={"product": "NeonCRM", "tier":"Pro"})print(reply.text) Slack
Salesforce
Zendesk
NeonIQ Assistant
I can reset 2FA by sending a secure link to your verified email. Shall I proceed?
Key Features and Benefits
Enterprise‑Grade Security
- SOC 2 Type II, SSO/SAML, SCIM
- Granular permissions and audit logs
Measurable ROI
- Cost savings dashboard and CSAT analytics
- A/B test flows and intents
Product: AI Capabilities & Integrations
Orchestrate LLMs, retrieval, and actions with policy controls. Plug into Salesforce, Zendesk, Slack, Jira, and your data warehouse through secure connectors and APIs.
Capabilities
- Retrieval‑augmented generation with governance
- Action framework: refunds, resets, provisioning
- Multilingual support (30+ locales)
- Human‑in‑the‑loop and approval queues
Integrations
Salesforce Zendesk Intercom Slack Jira Okta
API Quick‑start
// cURL examplecurl https://api.neoniq.ai/v1/chat/respond \ -H "Authorization: Bearer NEONIQ_API_KEY" \ -H "Content-Type: application/json" \ -d '{ "user_id":"cust_7843", "message":"Upgrade plan", "context": {"tier":"Pro","region":"EU"} }'SDKs: Node, Python, Go. Rate limits and SLAs documented in the developer hub.
Compliance & Trust
SOC 2 Type II
Independent audit annually
SSO/SAML, SCIM
Okta, Azure AD
Data Residency
US/EU regions with isolation
Auditability
Redaction & event logs
Impact You Can Measure
0%
Average deflection
-0%
Handle time
0/5
CSAT post‑launch
$0m
Annual savings
Built for Product Managers & Support Leaders
Evaluate integration, security, and ROI quickly — ship pilots in weeks, not months.
Product Management
- API‑first with feature flags and environments
- Analytics to prioritize intents and content gaps
- Experimentation: A/B flows and prompt packs
Customer Support
- Resolve, capture, or escalate with full context
- Playbooks with approvals and safety rails
- Agent co‑pilot to draft responses
Trusted by Modern Enterprises
What Leaders Say
AL
VP Support, Northpeak
“NeonIQ deflected nearly half of our volume in month one without harming CSAT. Procurement was straightforward.”
DM
Head of Product, Orbitify
“The API and analytics helped us prioritize intents and ship a credible pilot in three weeks.”
RS
Director CX, BlueMatrix
“Security and data residency checked all boxes — our security team gave a fast green light.”
Deep Dives
Scalability
Multi‑region, autoscaling inference, queue backpressure, and consistent latency under 300ms P95 with circuit breakers.
Customization
Brand voice, intent libraries, action packs, and guardrails configured per environment with role‑based access.
Analytics
Deflection, CSAT, and ROI dashboards with cohort analysis and export to Snowflake/BigQuery.
Deployment & Security Requirements
Deployment
- SSO (Okta, Azure AD), SCIM provisioning
- VPC peering, private networking, IP allowlists
- EU/US data residency and tenancy isolation
- Sandbox, staging, prod environments
Security
- SOC 2 Type II, penetration testing, vendor risk
- KMS encryption at rest, TLS 1.2+
- PII redaction and data minimization
- Audit logs, event streaming, retention policies
How We Work
1
Demo & Fit
30‑min discovery with PM/CS leaders, security and integration overview.
2
Pilot (3–4 weeks)
Define intents, integrate sources, measure deflection and CSAT.
3
Enterprise Rollout
SLA, procurement, SSO/SCIM, playbooks, success metrics, and governance.
Request a Demo
Tell us about your team. We’ll tailor a 30‑minute walkthrough to your use cases and security requirements.
Pricing & Procurement
Pilot
3–4 week scoped pilot with success criteria. Includes 2 integrations, support playbooks, and analytics.
- Fixed pilot fee
- Dedicated solutions engineer
- Security review support
Enterprise
Custom annual plan with SLAs, SSO/SCIM, advanced analytics, and volume pricing.
- Uptime SLA and support tiers
- Procurement‑ready: SOC 2, DPAs, DPIAs
- Premium success & quarterly reviews
FAQ
We are SOC 2 Type II audited, enforce encryption at rest and in transit, support SSO/SCIM, and provide PII redaction with configurable retention.
Native integrations for Salesforce, Zendesk, Intercom, Jira, Slack, Okta, plus webhooks and a REST/SDK API for custom workflows.
Typical customers see 40–60% deflection and 20–30% CSAT improvement within the first 90 days. We help define pilot KPIs and track outcomes.
Yes. We offer uptime SLAs, priority support tiers, and optional VPC deployments with private networking and data residency controls.
Leadership
Maya Chen
Chief Product Officer
Jamal Ortiz
Head of Security & Compliance
Priya Nair
VP Customer Experience
Ready to see NeonIQ in action?
Book a tailored demo — we’ll map your intents, security, and KPIs.
Request a DemoContact
sales@neoniq.ai
security@neoniq.ai
SF • NYC • London • Berlin